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Warranty Policy

At TeckLife, we’re committed to providing quality products and reliable support. This Warranty Policy outlines your rights and our responsibilities in the unlikely event that your product develops a fault. Whether you're a retail customer or a reseller, we want you to shop with confidence knowing that your purchase is backed by a 12-month manufacturer warranty and full compliance with New Zealand consumer protection laws.

01

Overview

At TeckLife, we stand behind the quality of our products. All eligible items purchased through our online store or authorised resellers come with a 12-month manufacturer warranty from the date of purchase.

Our warranty is designed to give you confidence in your purchase and peace of mind in the event of a fault. We also comply with all applicable consumer protection laws in New Zealand, including the Consumer Guarantees Act 1993.

02

What the Warranty Covers

This warranty applies to manufacturer defects and hardware faults arising from normal use, including but not limited to:

  • Internal electronic component failures

  • Display malfunctions (dead pixels, screen not powering)

  • Factory defects or workmanship issues

  • Power supply or input/output port failure (under normal usage)

03

What the Warranty Does Not Cover

This warranty does not cover damage or faults caused by:

  • Water exposure or moisture damage

  • Physical damage (e.g. cracks, drops, impact)

  • Improper installation, mishandling, or misuse

  • Attempted repairs or modifications by unauthorised technicians

  • Normal wear and tear (e.g. surface scratches, fading)

04

Warranty Claim Process

To make a warranty claim, please follow these steps:

  1. Contact Us at Tecklifenz@gmail.com with:

    • Order number or proof of purchase

    • Product name and serial number (if applicable)

    • Description of the fault

    • Clear photos or video demonstrating the issue

  2. Our support team will assess your claim and provide instructions.

  3. If accepted, we may ask you to return the item for inspection.

  4. Upon verification, we will offer one of the following:

    • Repair of the faulty item

    • Replacement with a new or refurbished item

    • Refund if a suitable replacement is unavailable

We process warranty claims within a reasonable timeframe after receiving the returned item. While we aim to complete most claims within approximately 7 to 10 working days, processing time may vary depending on the nature of the issue and product availability.

05

Retailers & B2B Warranty Support

Retail partners are entitled to the same 12-month warranty terms outlined above, and may act as a liaison for customer returns if agreed under a reseller arrangement.

For bulk purchases or wholesale support, please contact us at wholesale@tecklife.co.nz to discuss tailored warranty handling procedures and return logistics.

06

Your Rights Under New Zealand Law

This warranty is in addition to your rights under the Consumer Guarantees Act 1993. Under the Act:

  • Products must be of acceptable quality, match descriptions, and be fit for purpose.

  • If a product is faulty, you may be entitled to a repair, replacement, or refund, even after the manufacturer warranty has expired—depending on the nature of the fault.

Nothing in this policy excludes or limits your legal rights under New Zealand consumer law.

07

Contact Details

For warranty claims or product support, please contact:

TeckLife NZ
Email: Tecklifenz@gmail.com
Phone: +64 279005565

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